Refund and Returns Policy

Effective Date: [Insert Date]

At Montblancshine, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy below for more details on how to return or exchange your product.

1. Returns

You have 30 days to return an item from the date you received it. To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.
  • Be in the original packaging, including any accessories, manuals, or documentation.
  • Have the receipt or proof of purchase.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

  • Processing Time: Refunds typically take between 5-10 business days to appear in your account, depending on your payment provider’s processing times.
  • Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.
  • Restocking Fee (if applicable): A restocking fee may be applied in certain cases where product damage or significant wear is observed.

3. Exchanges

If you receive a defective or damaged item, we will replace it free of charge. Please contact us within 7 days of receiving the item to arrange an exchange. We may request photographic evidence of the damage or defect for verification purposes.

4. Non-Returnable Items

Certain products are non-returnable, including but not limited to:

  • Gift cards
  • Final sale or clearance items
  • Customized or engraved items

5. Return Shipping

You will be responsible for paying for your own shipping costs when returning an item. If the return is due to an error on our part (such as receiving a wrong or defective item), we will cover the return shipping costs.

Please ensure your return is securely packaged and includes all necessary documentation. We recommend using a trackable shipping service or purchasing shipping insurance for returns of high-value items, as we cannot guarantee that we will receive your returned item.

6. How to Initiate a Return

To initiate a return or exchange, please contact our customer service team at:

Our team will guide you through the return process and provide the return shipping address.

7. Late or Missing Refunds

If you haven’t received your refund within the stated time frame, please:

  • First check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • If you’ve done this and still have not received your refund, please contact us at info@montblancshine.com.

8. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with the effective date.